Tickets canceled more than 24 hours before departure time can be fully refunded
Tickets canceled less than 24 hours before departure are subject to a 100% cancellation penalty of full amount.
Rescheduling of the excursions, tours and transfers should be done before 24 hours. No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
We will process your cancellation/refund request within one to seven business days.
We will NOT acknowledge any verbal / over-the-phone request or voice mail. Verbally speaking with our customer service representatives without email will not guarantee that your cancellation has been processed or acknowledged.
In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler check/cashiers check will be refunded via bank transfer. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.